Refund Policy


We generally abide by an "All Sales Final" policy in regard to returns.

However, we do understand that it is sometimes necessary to return an item to us. Our refund policy is good for 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, you must contact us before shipping the item(s) back to our facility. Any return sent back to our warehouse without prior notification will not be refunded. Your item must be unused and in the same condition that you received it. It must also be in the original packaging, and sent back to us via insured mail. Please email tracking information to

Non-returnable items:

  • Gift cards
  • Downloadable products
  • Out of Print or "Previous Edition" titles

Please do not send your order back to the our fulfillment center without proper communication first. We cannot process your refund if we are not notified of its shipment back to us.

There are certain situations where only partial refunds are granted (if applicable): 

  • Book with obvious signs of use
  • CD or DVD that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery will not be refunded.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days.

Please Note: Shipping fees will be excluded from all refunds. The approved refund amount will be equal to the product purchase total only.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company - it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable):

Only regular priced items may be refunded; unfortunately sale, out of print, or "previous edition" items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Jim & Elizabeth George Ministries / ShipMonk
201 NW 22nd Ave., Unit 100
Fort Lauderdale, FL 33311


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.


To return your product, you should mail your product to:

Jim & Elizabeth George Ministries / ShipMonk
201 NW 22nd Ave., Unit 100
Fort Lauderdale, FL 33311

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

For all returns, we require that you use a trackable shipping service or method and purchase shipping insurance. We cannot guarantee that we will receive your returned item. If a returned item is lost in transit to us, and no tracking information or proof of insurance is available, no refund will be given.